Enquiry & Reservation

Q:How far in advance should I place my reservation?

Availability and costs changes daily especially if major trade shows are in town or peak season’s coming. We suggest you place reservation as soon as you have firm travel dates and times. At least 24 hours before the service time.

Q:What is hourly booking?

An hourly booking is a booking for a period of time during which you can direct your driver. The minimum hours is 4 and then accumulative by 0.5 hour. The price is based on the number of hours the car is hired for and includes a specific number of kilometers per hour. You can consult customer service for details. 

Q:When am I informed the chauffeur or tour guide details?

We will provide you chauffeur or contact person details at least 6pm, one day before the scheduled service day. 

In Service

Q:What if my flight delay or early arriving?

Don’t worry. We will check all flights status closely and greet you in proper time. Please just make sure to provide us the correct flight number.

Q:Where do I meet my chauffeur or tour guide for pick-up?

The chauffeur or tour guide will meet you at the Arrival Hall with your name/company on a greeting sign. We will confirm all the details with you when place the reservation.

Q:How much time do I need to meet my chauffeur or tour guide upon arrival?

China Book Car provides a special free wait time to facilitate you on Customs Clearance and Luggage Pick-up upon International Arrivals.  If you do not meet your Chauffeur or call us within the free wait time, you will be considered a “No-Show” and charged in full amount of the reservation. In order to avoid this situation, please contact us by phone in time and do not leave the appointed place.

Free Wait Time:

Airport/Cruise Terminal Pick-up

Domestic Flight/Cruise Terminal:          45 Minutes upon Landing

International Flight/Cruise Terminal:     60 Minutes upon Landing

Other Location Pick-up:      15 Minutes from the Scheduled Service Time

Change & Cancellation

Q:What is your Change Policy?

All changes are required to be received by email(eBooking@Chinabookcar.com) or phone(+86 21 5696 6248) at least 24 hours prior to the scheduled service time.


If a change cannot be accommodated and results in a cancellation, you will be charged in accordance with our cancellation policy term

Q:What is your Cancellation Policy?

Cancellations are only accepted by either email(eBooking@Chinabookcar.com) or phone(+86 21 5696 6248).


Cancellations made more than 24 hours before the scheduled service time will not incur any charge.

Cancellations made less than 12 hours before the scheduled service time will be charged 100% of the reservation amount.

Cancellations made less than 24 hours but more than 12 hours before the scheduled service time will be charged 50% of the reservation amount.

Q:Is it possible to place, change or cancel the reservation with my Chauffeur?

Any Reservation, Change or Cancellation are accepted by email(eBooking@Chinabookcar.com) and phone(+86 21 5696 6248) only. If you want to modify your order after pick up, let the driver/guide call the bookings office.


Q:What are the payment methods?

China Book Car accepts Visa, MasterCard and American Express.  All charges are billed to your credit card account. Payment via Paypal, Cash or wire transfer is by prior notice and arrangement.  Change will be given in local currency only.

Q:When is my credit card charged?

China Book Car will charge your credit card after the booking is complete based on the car type used, actual period of the booking, and any applicable extras (extra kms, tolls etc). 

Q:Can I pay for the reservation in Cash instead of using the credit card that was provided when I made the reservation?

Sure! Payment can be also made in cash (RMB, HKD, USD and Euros only). Prior notice is requested if more than a small amount of change is needed. Change will be given in local currency only. We still require you to provide your credit card details to enable a booking even in this situation. 

Customer Service

Q:What if I am not satisfied with the service?

We are very sorry that you were unhappy with our service. We appreciate your feedback to help us improve. Please send email to our customer service (eBooking@Chinabookcar.com) with the details of how we didn’t meet your expectations and we will get back to you as soon as possible.

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