Availability and costs changes daily especially if major trade shows are in town or peak season’s coming. We suggest you place reservation as soon as you have firm travel dates and times. At least 24 hours before the service time.
An hourly booking is a booking for a period of time during which you can direct your driver. The minimum hours is 4 and then accumulative by 0.5 hour. The price is based on the number of hours the car is hired for and includes a specific number of kilometers per hour. You can consult customer service for details.
We will provide you
chauffeur or contact person details at least 6pm, one day before the scheduled
service day.
Don’t worry. We will check all flights status closely and greet you in proper time. Please just make sure to provide us the correct flight number.
The chauffeur or
tour guide will meet you at the Arrival Hall with your name/company on a
greeting sign. We will confirm all the details with you when place the
reservation.
China Book Car provides a special free wait time to facilitate you on Customs Clearance and Luggage Pick-up upon International Arrivals. If you do not meet your Chauffeur or call us within the free wait time, you will be considered a “No-Show” and charged in full amount of the reservation. In order to avoid this situation, please contact us by phone in time and do not leave the appointed place.
Free Wait Time:
Airport/Cruise Terminal Pick-up
Domestic Flight/Cruise Terminal: 45 Minutes upon Landing
International Flight/Cruise Terminal: 60 Minutes upon Landing
Other Location Pick-up: 15 Minutes from the Scheduled Service Time
All changes are required to be received by email(eBooking@Chinabookcar.com) or
phone(+86 21 5696 6248) at least 24 hours prior to the scheduled service time.
If a change cannot be accommodated and results in a
cancellation, you will be charged in accordance with our cancellation policy
term
Cancellations
are only accepted by either email(eBooking@Chinabookcar.com) or phone(+86 21 5696 6248).
Cancellations
made more than 24 hours before the scheduled service time will not incur any
charge.
Cancellations
made less than 12 hours before the scheduled service time will be charged 100%
of the reservation amount.
Cancellations
made less than 24 hours but more than 12 hours before the scheduled service
time will be charged 50% of the reservation amount.
Any Reservation, Change
or Cancellation are accepted by email(eBooking@Chinabookcar.com) and phone(+86 21 5696 6248) only. If
you want to modify your order after pick up, let the driver/guide call the
bookings office.
China Book Car accepts Visa, MasterCard and American
Express. All charges are billed to your credit card account. Payment via Paypal,
Cash or wire transfer is by prior notice and arrangement. Change will be
given in local currency only.
China Book Car will charge your credit card after the booking is complete based on the car type used, actual period of the booking, and any applicable extras (extra kms, tolls etc).
Sure! Payment can
be also made in cash (RMB, HKD, USD and Euros only). Prior notice is requested
if more than a small amount of change is needed. Change will be given in local
currency only. We still require you to provide your credit card details to
enable a booking even in this situation.
We are very sorry that
you were unhappy with our service. We appreciate your feedback to help us
improve. Please send email to our customer service (eBooking@Chinabookcar.com) with the
details of how we didn’t meet your expectations and we will get back to you as
soon as possible.
ebooking@chinabookcar.com